Refund policy

At The Dana Co, we want you to be satisfied with your purchase. If you are not satisfied, you may return your order for a full refund subject to the terms below.

1. Returns & Eligibility

To qualify for a return, the following conditions must be met:

  • Timeframe: Your return request must be made within fifteen (15) days of delivery.
  • Condition: Merchandise must be returned in the same condition as originally received by you. To be eligible, items should be unused and in their original packaging.
  • Exclusions: Items designated as non-returnable at the time of purchase cannot be returned.

2. How to Start a Return

All returns must follow our specific return procedure. To initiate a return, please visit our site at https://www.thedana.co or contact us at store@thedana.co.

Note: Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

4. Refunds

Once your return is received and inspected by us, we will notify you of the approval or rejection of your refund.

  • Refund Amount: If approved, we will refund your purchase price, less the original shipping and handling charges.
  • Payment Method: Your refund will be credited back to the same payment method used to make the purchase.
  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Shipping Risk and Insurance

You bear the risk of loss or damage during shipment back to us (other than when returning non-conforming merchandise). We strongly advise you to obtain appropriate insurance for your return shipment, as we are not responsible for items lost or damaged in transit.

7. Contact Us

If you have any questions regarding our return practices, please email us at store@thedana.co with “RETURN POLICY” in the subject line.